Privacy Policy

Effective: August 11, 2026

The website LOTUS COUNSELING & CONSULTING, PLLC (hereinafter “website”) is owned by LOTUS COUNSELING & CONSULTING, PLLC, a North Carolina sole proprietorship (hereinafter “we,” “us”). You, as a visitor and/or user of our website, agree to the following Privacy Policy, and your use of our site constitutes your acceptance to be bound by the terms. Your use of our website, and any information that you contribute or provide to us, is subject to this Privacy Policy, with an effective date of August 11, 2026.

The following Privacy Policy informs you of how we collect and process your personal data, including that which you provide by voluntarily “opting” to receive a free resource, subscribing to our list or newsletter, purchasing a product or service, or contacting us via our website, as well as that which we may collect automatically from you based on your activity on our Website.

We may update these terms from time to time and will provide notice via e-mail of any material changes made to this Privacy Policy. We will not provide notice of any minor updates, and acknowledge it is your responsibility to read any updated version(s), and that you agree to be bound by the most updated versions of this Policy.

PERSONAL INFORMATION WE COLLECT

The website provides several opportunities for you, the user, to voluntarily provide us with your personal information via e-mail, phone call, or a contact form.

If you elect to fill out the “contact us,” “let’s connect,” or “see how we can help” portion of our website, or provide us with any other communication data, including, but not limited to, that provided via e-mail, social media messaging or posts, or text messages, or phone calls, we may collect information including your name, e-mail address, phone numbers, information you share with that social media platform, as well as the text of any message you send electronically. This data will be processed based on our legitimate interest in communicating with you and answering any questions or concerns you have. We may also retain your data to keep a record of the communication. Only information sent via the e-mail through this website or a phone message for the number provided on the website is confidential. LOTUS COUNSELING & CONSULTING, PLLC can not and will not guarantee the confidentiality or privacy of communication sent via text message or any and all social media sites.

We may also collect information through Automatic Data Collection Technology. We may use or send standard “cookies” to identify your browser from time to time. We do not include any personally identifiable information in cookies, and will not employ any other mechanisms (other than those discussed above) to capture data on our website. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You can accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of Website may not work properly or at all. Website does not respond to Do Not Track signals sent by your browser.

We may also collect data about how you use Website, your browsing actions or patterns, computer equipment, IP address, internet connection, and other similar choices you make, including via Google Analytics and Facebook Pixels, in order to obtain statistical data, improve our website and offerings, and ensure you receive information relevant to you. If we utilize this technology, we will use them in compliance with all policies of these third-party companies. We may receive personal data from third parties including Google, social media platforms, search engines, Stripe, and other third party payment processing companies.

Lawful Grounds for Processing: In order to ensure compliance with the European Union’s General Data Protection Regulation (“GDPR”), we confirm we have lawful grounds for processing the information we collect from you. If you provide your personal information via our “contact us,” “let’s connect,” or “see how we can help” buttons or send us any other form of electronic communication, we will process your data based upon our legitimate interest to respond to user or customer inquiries.

HOW AND WHY IT IS COLLECTED

We collect your personal information when you voluntarily, directly provide it to us, to contact you in response to your questions or your request for an evaluation or appointment for counseling services or consultation services, such as clinical supervision or training engagements. The information will be collected by us following your choice to manually enter it and click to send via e-mail or phone call.

We may also receive data from third parties like Google Analytics, Facebook, and other advertising platforms, providers of technical or payment services as needed, and other similar third parties. We do our best to only utilize third parties who have been deemed GDPR-compliant, and whom we have either completed a data processing agreement with, or have reviewed and confirmed their policies regarding data processing to ensure compliance.

HOW WE USE YOUR INFORMATION YOU PROVIDE

You have the right to know and understand how your information is used. We will use the personally identifiable information you voluntarily give us in order to carry out the service you requested.

If you purchase counseling services or consulting services, such as clinical supervision or training engagement from us, we will use your billing address and credit card information to complete your desired purchase only, and will not store or share any such information. By providing this information to us, you understand and agree that we may use and store such information to send e-mails and bill credit cards in exchange for services provided.

Non-Personally Identifiable Information: Additionally, non-identifying information that is collected may be used to provide an overview of how people are accessing and using the Website; it is not used for any additional purposes, and the Website does not use any such data to make automated decisions. We may also record some or all information to help create a better user experience. We may use information such as your IP address to help diagnose technical problems with servers or our website, and to determine which portions of our website receive the most traffic, to understand which content is the most useful to our visitors. Your IP address will not personally identify you, and may be used in such limited purposes as outlined above, in order to improve user experience.

HOW INFORMATION IS STORED AND SHARED

You have the right to know what information is stored (and not stored) and how it is processed. Your information is stored through a data management system, and it is important to us to take appropriate measures to ensure your information is kept confidential. You understand that there are limited purposes where we will share your confidential information, including those who are providing technical support for our website, or those who are members of our team, including legal and accounting. Any parties who will have access to your information will keep such information confidential and will never share it with any unrelated parties to the best of our abilities. Information provided by you will never be shared, sold, or given to any other company or person without your consent, other than what is required to complete a purchase or request you have made, unless required to do so by law or any government requirements. We require all such third parties to treat your personal information in accordance with the law, and only allow them to process your personal data for specific, necessary purposes.

Please be aware we may disclose information provided if we are required to do so by law, or if there is an honest, good faith belief that such disclosure is necessary to protect the rights of our website or of LOTUS COUNSELING CONSULTING, PLLC, that any portion of our policies are being violated, to prevent or mitigate a belief that a crime may being committed.

This website, and the servers and parties which made this website available on a global scale, are located within and operate within the United States. The internet laws of the United States, North Carolina, and Alabama govern any and all matters related to this Website, including content, as well as the principles of the General Data Protection Regulation (GDPR) as they apply to residents of the European Union.

INFORMATION PROTECTION & SECURITY

We use commercially reasonable methods to safeguard your personal data, including that which you provide to use, and that which we collect automatically, by using reasonable online security measures. We utilize a Secure Sockets Layer (SSL) on our website in order to assist in the secure transfer of information; however, it can never be guaranteed. Should we become aware that a data breach has occurred, we will timely notify the necessary parties with as much information as we have available.

While our team does our best to protect the information we collect and prevent any misuse, unauthorized access, or disclosure, you understand that we cannot be responsible should an unauthorized third party obtain access to our information without our consent. Should our website be tampered with, you understand that your personal information may be accessed by these unauthorized parties. You agree that we are not responsible for any such actions, and acknowledge you will hold us harmless should your information become intercepted in this way without our knowledge, permission, or consent, which includes a release of any and all claims related to use of such information by such an unauthorized party.

We have determined it is not required to appoint a Data Protection Officer, as our core activities do not consist of processing operations that require regular and systematic monitoring of data subjects, nor do we process sensitive categories of data on a large scale.

DATA RETENTION

We will retain the minimum amount of Personal Information required of yours, including name, e-mail address, and any additional Personal Information as long as it is needed in order to fulfill the purpose for which it was initially collected, such as completing a purchase. We will also retain and use collected information as necessary in order to comply with any legal obligations, resolve any disputes, or as otherwise reasonably determined. If at any point you elect to be removed from our database, your information will be deleted and no longer retained.

YOUR RIGHTS TO CONTROL YOUR INFORMATION

Should you wish to request access to information that LOTUS COUNSELING & CONSULTING, PLLC, has about you from use of this Website only, or to correct or edit any information, you also have the option to do so at any time, free of charge, by reaching out to us at:

LOTUS COUNSELING & CONSULTING, PLLC

Right to Access, Right to Rectification, Right to Restriction of Processing, Right to Data Portability: You have the right to request information about how your data is being used, request a copy of the data we have, correct or edit data you initially provided us, restrict how we process your data in certain circumstances, and receive your personal data in order to use it elsewhere. Please contact us at the above e-mail address for more information.

THIRD PARTY LINKS - NOT INCLUDED UNDER THIS POLICY

We may provide links to other websites on our website, from time to time. Unless otherwise stated, this Privacy Policy only covers information that we collect from you on our website, which is expressly controlled by us. You understand that should you click on a link and be taken to another website, this Privacy Policy does not attach, and we have no control, responsibility, or liability for content, activities, or policies of any other company, website, or individual. You acknowledge and agree that we are not responsible for the privacy policies or practices of third parties, and that you understand you will need to review the privacy policy of each individual website to confirm their specific policies.

COPPA COMPLIANCE

To access or use this website, you must be 18 years or older and have the required mental capacity to enter into and abide by this Privacy Policy. By using this Website, you represent that you are at least 18 years of age, and that you agree to the Privacy Policy herein. Use of this Website by anyone under 18 is not authorized or condoned by us. If you are a minor using this Website, you agree that you are doing so with the supervision and consent of a parent or legal guardian.

If you have any reason to believe we may have unknowingly collected data from a minor who did not have the consent of a parent or legal guardian, please let us know by sending us an e-mail at: natasha@lotuscounselingconsulting.com.

Please read and review this Privacy Policy carefully. If you have any questions regarding this policy, your rights herein, or would like to review, update, or remove your information from our database, please contact us at: natasha@lotuscounselingconsulting.com.